Where we deliver
We plan to deliver to serviceable addresses across India. Available delivery locations and any restrictions will be confirmed at checkout before an order is placed.
Order processing and delivery estimates
Orders are prepared after payment is confirmed. The estimated dispatch and delivery dates will be shown at checkout when ordering is enabled. These are estimates and can change because of holidays, weather, access restrictions, or carrier delays.
You will receive an order confirmation and status updates using the contact details provided with your order. Once a shipment is handed to a delivery partner, a tracking link will be shown here or sent to your registered email when that service is connected.
Shipping charges
Any shipping fee or applicable charge will be shown separately at checkout before you confirm the order. We will not add an undisclosed delivery charge after an order is placed.
Address changes and delivery issues
Please review your delivery details carefully before placing an order. If you notice an error or a delivery problem, contact us as soon as possible with your order number. We will try to help, but an address change may not be possible after dispatch.
If a parcel appears damaged or delivery is unsuccessful, keep the packaging and contact customer service promptly so we can review the shipment with you.
Order tracking
Sign in with the email address used for your purchase on the Track Your Order page to see the latest order status. Carrier-level location updates will appear when courier integration is available.
For an order or policy question, use Track Your Order or contact EZSM Lifestyles through the customer service channel shown at checkout.