Returns, Exchanges & Refunds

Request approval first

Submit a return or exchange request from Track Your Order within 7 calendar days of the delivery date. Choose a valid reason, describe the issue clearly, and upload a clear photo or video showing the unboxing and item condition. Exchange requests require an unboxing video. Photos may be up to 10 MB and videos up to 20 MB. We store evidence privately for up to 90 days for review and support. Every request is reviewed by our team; a request is not accepted until EZSM Lifestyles approves it. Please do not ship an item back before you receive our approval and return instructions.

For damaged, defective, or incorrect items, contact us within 24 hours of delivery and include clear photos or video. We will review the issue and, where appropriate, arrange a return pickup and offer a replacement (subject to availability) or refund, in line with applicable law.

Item condition and exclusions

Approved return or exchange items must be unused, unwashed, and in their original condition, with the price tag and clear poly bag intact. Please include the original invoice or order details.

For hygiene reasons, socks, innerwear, underwear, and boxers cannot be returned or exchanged for size or preference reasons. This restriction does not limit any remedy available for an item that is damaged, defective, or incorrect, or any rights that cannot be excluded by law.

Exchanges and unboxing video

An unboxing video is required for an exchange request. Add a secure HTTPS link to the video when submitting your request. After we approve the request and receive and inspect the original item, we will arrange the replacement, subject to stock availability. We aim to dispatch an approved replacement within 5 business days; delivery timing depends on the courier partner.

Return shipping and inspection

For a change of size, fit, or preference, the customer is responsible for the applicable return courier and shipping charges. For an approved damaged, defective, or incorrect item, EZSM Lifestyles will arrange the return pickup where available. We inspect returned items before confirming an exchange, store credit, or refund.

If a courier pickup is unavailable, our team will explain the approved return method and any applicable charges before you send the product.

Refunds and store credit

After an approved return reaches our warehouse and passes inspection, we will start the applicable refund or issue EZSM online store credit. For eligible full-price orders paid online, refunds are initiated within 2 business days after inspection; the payment provider or bank may take up to 7 business days to show the credit. COD orders and sale or discounted items are refunded as EZSM online store credit for the amount paid, where permitted by law.

Shipping and COD charges are non-refundable. Store credits and discount coupons are non-transferable, have no cash value, and cannot be redeemed for cash. Any mandatory consumer rights remain unaffected.

Order cancellations and refused deliveries

You may request cancellation any time before the order is shipped. Once it has been handed to the delivery partner, cancellation is no longer available; you may refuse delivery instead. When the refused parcel returns to our warehouse, we will process the eligible refund after deducting the original shipping and COD charges, where permitted by law. We begin processing within 2 business days after the returned parcel is received; bank or payment-provider timelines may take up to 7 business days. COD and discounted orders are issued as EZSM online store credit for the amount paid, where permitted by law.

Contact us

For help with an order or a return request, email support@ezsm.co.in with your order number and the reason for contacting us. We will provide the next steps and, if approved, the return instructions. Please do not include payment-card details or one-time codes in your message.