Frequently asked
questions.

We curate comfortable everyday cottonwear and apparel for women, men, kids and babies, including easy-to-wear outerwear and selected innerwear.

Check the size options and any size guide shown on the product page before adding an item to your bag. If you need help, contact our customer care team with the product name and your measurements.

Open a product to view its available photos, colours, fit, pattern, sizes and current stock. Options that cannot be selected are unavailable at that time.

Choose a product, select an available size and quantity, add it to your bag, and follow the checkout steps shown on the site.

Enter your email address and verify the one-time code sent by EZSM Lifestyles. Your account is activated after the code is confirmed.

Choose Track Your Order and sign in using the email address entered at checkout. An email verification code protects your order details.

You can request cancellation before the order is shipped. Once dispatch has begun, cancellation may no longer be available; see our cancellation and returns terms for what to do next.

Delivery timing depends on the destination and the shipping option available for your order. Any estimated timing shown during checkout or in your order updates is the best guide.

Submit a return request from your order details within 7 days of delivery. Choose a clear reason and upload a photo or video of the product unboxing so our team can review the request. Returns and exchanges require approval before they are accepted.

Unless the item is damaged or incorrect, return it unused and in its original condition, with tags, clear poly bag and invoice. Some hygiene-sensitive items, including socks and innerwear, may not be eligible. Read the full Return & Exchange Policy before submitting.

Shipping and COD charges are non-refundable. For size-related returns or exchanges, return shipping may be payable by the customer. After the item is received and passes inspection, the team will process the eligible store credit or refund under the published policy.

Contact support@ezsm.co.in within 24 hours of delivery and include your order number, photos of the item and packaging, and the unboxing photo or video. Our team will review and advise on the next step.

Enter the coupon code in the offers area of checkout and apply it before placing your order. The eligible offer and savings will be shown in your order summary.

Email support@ezsm.co.in or call +91 7010076128. For business, wholesale or franchise enquiries, use the Trade Enquiry form.